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Privacy Policy


1. Name and contact details of the Controller: This privacy policy applies to data processing by: Controller: Cenkoo Int. Trading & Service GmbH Billwerder Ring 15 21035 Hamburg Tel.: 04178-2449886 Fax: 04178-2449886 E-Mail: If you have any questions about data protection, please contact us at the above address or at

2. Collection, Storage and Erasure of Personal Data as well as Type and Purpose and their use: a) When visiting the website: When you visit our Website the browser you are using on your terminal device automatically sends information to the server of our website. This information will be temporarily stored in a so-called log file. The following information will be recorded without your intervention and stored until automated deletion. · IP address of the requesting computer, · date and time of access, · name and URL of the file accessed, · website from which access has been made (Referrer-URL), · the browser used and, if applicable, your computer’s operating system, and your access provider’s name. We will be processing the above-mentioned data for the following purposes: · ensuring a smooth connection of the website, · ensuring comfortable use of our website, · evaluation of system security and stability, · for other administrative purposes. The legal basis for data processing is GDPR sec. 6 para 1 lit. f. Our legitimate interest follows from the purposes listed above for data collection. In no case we will be using the collected data for the purpose of drawing conclusions about you. b) When using our contact form: For questions of any kind, we offer you the opportunity to contact us via a form provided on our website. Your name, a valid email address, and your request (“message”) are required so that we know who sent the request and that we will be able to process it. Other information may be given voluntarily. Data processing for the purpose of contacting us is made pursuant to GDPR art. 6 para. 1 sentence 1 lit. a on basis of your voluntarily given consent. Personal data collected for using our contact form will be erased after completion of your request. c) When subscribing to newsletter: If you explicitly have consented pursuant GDPR sec.6 para. 1 sentence 1 lit. a, we will use your email address to regularly send you our newsletter. For receiving our newsletter, an e-mail address is sufficient. If at all, your data will only be passed on to third parties for the technical handling of the newsletter dispatch via a service provider working in compliance with data protection regulations. You can unsubscribe at any time, for example via a link at the end of each newsletter. Alternatively, you can unsubscribe at any time using d) Customer account registration data: Within the order process you have the opportunity to set up a customer account with us. Your address data including e-mail address and orders are stored here. All you have to do the next time you order is enter your e-mail address and a password. The Password must be kept secret. e) Order and payment data: For the acceptance, handling and execution of your order, your data will be forwarded to service providers, e.g. the carrier of the goods, if necessary. Payment data is collected in encrypted form and used solely to process the corresponding transaction. Except in the case of purchase on account, we do not have any knowledge of or access to the bank and credit card data. The processing is carried out solely by the corresponding service provider. As a registered customer you can choose the option "Save payment data" in the order process. The secure and easy storage of sensitive credit card data is done via an "alias" (token) on your customer account for later purchases. Under "My customer account" >> "My payment data" you can manage or erase the stored information. If you do not wish to deposit a credit card in your profile, you can also enter the data again with each order. f) Erasure of data: Your data stored by us will only be stored for as long as it is required. · The data of the customer account will remain stored until you cancel the account. · Without a customer account the order data remain stored until completion of the order. Then the data will be erased, unless there are legal storage obligations to keep it. Data that we need to complete outstanding tasks or to assert our rights and claims, as well as data that we must keep in accordance with legal requirements, are excluded from erasure. In this case, the data is blocked for further processing.

3. Disclosure of Data to Third Parties: Your personal data will not be transmitted to third parties for purposes other than those listed below. We only pass on your personal data to third parties: · if you explicitly have consented pursuant GDPR sec. 6 para. 1 sentence 1 lit. a, · if passing on your personal data pursuant GDPR sec. 6 para. 1 sentence 1 lit. f is necessary for assertion, exercise or defence of legal claims, and there is no reason to believe that you have an overriding interest worthy of protection in non-disclosure of your data, · in the event of a legal obligation existing for their transfer pursuant to GDPR sec. 6 para. 1 sentence 1 lit. c, and · this is permitted by law and it is necessary for carrying out our contractual relationships with you pursuant to GDPR sec. 6 para. 1 sentence 1 lit. b.

4. Cookies: We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device, do not contain viruses, Trojans or other malicious software. In the cookie information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity. The use of cookies serves to save shopping cart settings and to enable you to shop with the shopping cart system. Furthermore, the cookies serve to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. These cookies allow us to automatically recognize when you visit our website again that you have already been with us. These cookies will be erased after a defined period of time. The data processed by cookies is required for the aforementioned purposes in order to protect our legitimate interests and those of third parties pursuant to GDPR sec. 6 para 1 lit. f. Most browsers automatically accept cookies. However, you can configure your browser in a way that no cookies will be stored on your computer or a message always will appear prior to a new cookie being created. However, complete deactivation of cookies might lead to you not being able to use all our website’s functions.

5. Trusted Shops Trustbadge: The Trusted Shops Trustbadge is included on this website to display our Trusted Shops label and any collected reviews and to offer Trusted Shops products to buyers after an order. This is used to protect our legitimate interests in an optimal marketing of our offer in accordance with GDPR sec. 6 Para. 1 S. 1 lit. f, which predominate in the context of a weighing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When you access the trust badge, the web server automatically saves a so-called server log file, which contains your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data), for example, and documents the access. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit. Further personal data will only be transferred to Trusted Shops if you have consented to this, have decided to use Trusted Shops products after completing an order or have already registered for their use. In this case the contractual agreement between you and Trusted Shops applies.

6. Rights of Data Subjects: You have the right: · to obtain access to your personal data processed by us in accordance with GDPR sec. 15. In particular, you may obtain access to the purposes of the processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the envisaged storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the source of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details; · to immediately request the rectification of inaccurate or completion of incomplete personal data stored by us in accordance with GDPR sec. 16; · to request the erasure of your personal data stored by us pursuant to GDPR sec. 17, unless the processing for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for assertion, exercise or defense of legal rights is required; · to demand the restriction of the processing of your personal data pursuant to GDPR sec. 18, as far as the accuracy of the data is contested by you, the processing is unlawful, but you reject its erasure and we no longer need the data, but you require this, for the exercise or defense of legal claims or you objected to processing pursuant to GDPR sec. 21; · to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format in accordance with GDPR sec. 20. or to demand transmission to another controller; · to object to your consent given pursuant to GDPR sec. 7 para 3 at any time. As a result, we are no longer allowed to continue processing data based on this consent in the future and · to lodge a complaint with a supervisory authority pursuant to GDPR sec. 77. As a rule, you can contact the supervisory authority of your habitual residence or place of work or place of business.

7. Right to object: If your personal data are processed based on legitimate interests pursuant to GDPR sec. 6 para. 1 sentence 1 lit. f, you have the right to object to the processing of your personal data pursuant to GDPR sec. 21, provided that there are reasons on grounds relating to your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation. If you would like to make use of your right of revocation or objection, simply send an e-mail to

8. Data security: We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is a 256 bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. Whether a single page of our website is transmitted in encrypted form can be seen from the closed display of the key or lock symbol in the status bar of your browser. We make use of the rest of the adequate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

9. Currentness and variation of this privacy policy: This data protection declaration is currently valid and has the status as of July 2018. Due to further development of our website and offers or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website at


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